Does Your Forklift Dealership Have A Crisis Communication Plan?

by Julie Clarke-Bush, on Oct 31, 2023 10:28:22 AM

Emergencies happen.

Whether it's a pandemic, a product recall, or negative publicity from a competitor, your next crisis could be right around the corner. In these situations, it's crucial to communicate with your customers promptly and effectively.

How you run your business during the good times is the only true predictor of how well your business will cope with the bad times."
-- Keith J. Cunningham in The Road Less Stupid

The Importance of Regular Communication

If you're trying to send an urgent message to your email list, your efforts may be ineffective if your list has gone dormant. If your email list is stale:

  • your emails may bounce
  • people may unsubscribe
  • your message won't have the intended impact

To avoid this, it's important to communicate regularly with your customers so they're accustomed to receiving your messages.

Building and Grooming Your Email List

The most successful material handling companies prioritize building and grooming their email lists. By doing so, they're better prepared to deal with a crisis.

Let’s not forget the other benefits of having an active email list. It’s good marketing too.

Email marketing can:

  1. Build trust
  2. Help prospects get to know you
  3. Keep you top of mind
  4. Increase equipment sales

Start Building Your Email List Now

With 4 billion people using email worldwide, there's no reason not to take advantage of this powerful tool. So, if you're not actively building and grooming your customer email list, now is the time to start. Doing so will help you mitigate crises, increase your brand exposure, and boost your sales.

Forklift Dealership Marketing Checkup

Topics:Email Marketing

Material Handling Marketing 

Helping forklift dealerships with the heavy lift of digital marketing. 

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